Shipping Policy

Order Processing

Because many of our products are customized and personalized, please allow 7–10 business days after payment is received for order processing. We always make every effort to complete and ship orders as quickly as possible.

Processing time is separate from shipping/transit time.

Shipping

Orders are shipped via USPS and/or UPS. Tracking information will be sent to the email address provided at checkout once your order has shipped.

After a package has been accepted by the shipping carrier, carrier delays are outside of What's The Tee Custom Creations, LLC's control. Please use the tracking information provided by the carrier for the most current delivery updates.

Route Package Protection

We offer Route Protect at checkout as an optional package protection service. Route Protect may provide coverage for eligible orders that are lost, stolen, or damaged while in transit.

For detailed information about Route Protect, including claim requirements, filing timeframes, refunds, reorders, and how Route handles protected shipping issues, please see our Route Package Protection FAQ.

If you purchase Route Protect and experience a covered shipping issue, you may file a claim directly with Route.

If you choose not to purchase Route Protect, What's The Tee Custom Creations, LLC is not responsible for packages that are lost or stolen after they have been accepted by the shipping carrier.

Damaged Packages

If your package arrives damaged, please take photographs of the package and the item before discarding any packaging. Contact us as soon as possible so we can help determine the appropriate next steps.

If you purchased Route Protect, please refer to our Route Package Protection FAQ for information about filing a Route claim.

Manufacturing or Product Issues

If your item has a manufacturing defect or you believe it was damaged before or during fulfillment, please contact us at whatstheteecc@gmail.com so we can review the issue and determine the appropriate resolution.