Refund policy

Refunds & Exchanges

Because many of our products are customized and personalized specifically for each customer, all sales are final. We do not accept returns, refunds, or exchanges for products purchased from What's The Tee Custom Creations, LLC, except as described below for damaged, defective, or incorrect items.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or you received the wrong item, please contact us as soon as possible so we can review the issue and determine the appropriate resolution.

Please include photographs of the item and, when applicable, the packaging it arrived in. This helps us evaluate the issue and determine the best way to assist you.

If the damage occurred during shipping and you purchased Route Protect, you may also file a claim with Route. Please refer to our Route Package Protection FAQ for information about Route claims, eligibility, and filing timeframes.

If we determine that an item needs to be returned, we will provide return instructions. Do not send an item back without contacting us first.

Manufacturing Defects

If you believe your item has a manufacturing defect or was damaged before shipment, please contact us so we can review the issue and determine the appropriate resolution.

Questions About Your Order

If you have questions about this policy or an issue with your order, please contact us at whatstheteecc@gmail.com.