FAQ

Frequently Asked Questions

Orders & Shipping

How long does it take to process my order?
Orders are typically processed within the timeframe noted on the product or at checkout. Personalized and custom orders may require additional processing time.

Do you provide tracking information?
Yes. When tracking is available, shipping information will be provided once your order has been shipped.

Do you ship nationwide?
Yes, we ship within the United States.

Custom & Personalized Products

Can I request a custom or personalized product?
Absolutely! Visit our Custom Products collection to see available personalized items, or visit our Custom Order page for custom requests.

Can I request a specific design?
Custom requests are welcome. Please provide as much detail as possible when submitting your request.

How long do personalized orders take?
Personalized orders may require additional processing time. We'll provide details based on your specific order.

Legacy Journal

What is the Legacy Journal?
The Legacy Journal is designed to help you organize important household, financial, insurance, contact, and final-wishes information in one place for your loved ones.

Is the Legacy Journal a will or legal document?
No. The Legacy Journal is an organizational resource and is not a will, trust, or other legal document.

Is the Legacy Journal state-specific?
No. The Legacy Journal is designed for general use and is not state-specific.

Returns & Refunds

What is your return policy?
Please review our Return and Refund Policy for the current requirements and eligibility.

What if my order arrives damaged?
Please contact us as soon as possible with your order information and details about the damage so we can assist you.

Still Have Questions?

We're happy to help! Visit our Contact Us page and send us a message.